Terms and Conditions

Below are the terms & conditions for Luxe Branding ('us', 'the designer") set to protect both you (the client') and the designer.

By purchasing any product or service from Luxe Branding you (the client) are agreeing to these terms and conditions.
 

WORK

Luxe Branding agrees to produce project materials (the "Work") at the request of the client for fees agreed upon in advance and delivery of the Work by an agreed-upon deadline, as long as the client provides the designer with all information, items, images, and materials needed to do so within the allotted time frame.
Luxe Branding agrees that they will be the sole author of the Work. Luxe Branding is not responsible for delays in the client's schedule that are a result of the client's planning. If the client requires additional work, or resumed work, to be completed on a rush order
that results in the designer making accommodations in their schedule that go beyond typical work hours, then this will be billed at an increased rush rate, and only accepted based on the
designer's availability.  

Luxe Branding is not responsible for errors in designs/prints after they have been approved by the client. The client hereby allows permission for all design work to be used and shared by Luxe Branding for self-promotional purposes.
 

Websites designed by Luxe Branding will have our link in the footer next to the clients copyright.

PAYMENTS + PRICING

The client agrees to pay Luxe Branding 100% of the total project cost before any services are provided. This payment is NON-REFUNDABLE.

Website design projects require the full payment upfront and are priced on enquiry.

COMMUNICATION + CLIENT RESPONSE TIMES

The client must provide all information and detail needed to begin their project no later than 4 business days after their payment date.
After 4 business days, your project will be terminated, and you will not be eligible for a refund. The design turnaround time begins after ALL information has been submitted and payment has been made. Files are only sent to print AFTER you have approved the design and all necessary payments have been made.
 

The client is required to respond with feedback within 4 days of receiving any design work. In the case that we make attempts to contact the client and they are failing to communicate; the project will be automatically terminated and no refunds will be given.
 

For professional and paper-trail purposes, all communications about ongoing orders are done via email only.

REVISIONS

There is a free three (3) minor revision limit unless we state otherwise. After that all additional revisions will incur a fee per revision. All extra charges will need to be paid before final files are sent over.

Revisions cannot be made once designs have been sent to print. Revisions include minor changes such as font, placement, colour etc. Revisions do not include a new design/ concept. New designs and concepts will incur extra charges. Revision time is not included in project turnaround times.

PRINTING SERVICES

Luxe Branding uses print suppliers which reflect in our prices. Product quality is always checked before dispatch by Luxe Branding. In some cases where the client needs a quicker turnaround, the product can be sent direct, in this case Luxe Branding is not responsible for the product quality, or any faults. Print products may take up to 3 weeks in print production once your design has been approved by you the client.
Colouring with printing may differ to that on screen. Luxe Branding can not guarantee perfect colouring with prints.

SHIPPING

The Client must ensure their shipping address is correct when booking. Luxe Branding cannot accept liability for our couriers delaying, misplacing, losing or damaging parcels. If you have a problem with a delivery get in touch with the shipping courier directly, all UK parcels are shipped via shipped via Royal Mail or DPD. Tracking numbers can be provided upon request.

DIGITAL DOWNLOADS & COURSES

E-Books, Templates, Courses, Pre-made designs and tutorials become available immediately after purchase unless we state otherwise in the description box.

REFUNDS + CANCELLATION

 

If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Luxe Branding will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded.

Luxe Branding does not provide refunds for client errors or buyer's remorse.

Breach of the following will result in automatic termination of the project and the client shall not be entitled to a refund of any kind:

• The client is disrespectful or makes any discriminating or offensive remarks towards the designer.

• In the unlikely case that multiple attempts have been made or offered to develop a design yet the client remains unhappy or is in refusal of additional fees, and a resolution is not deemed possible by the designer.

• There is a dispute between the designer and the client that is unsolvable.

In the unlikely event that the designer falls ill or is injured and is unable to complete the work for this reason or any other, including personal reasons, the client is entitled to a partial refund minus any design work that has already been completed.

​

RETURNS POLICY

 

You have the right to return any physical products purchased from Luxe Branding within 14 days of delivery, as long as they are in their original, unused, and undamaged condition. Please note that the return policy applies solely to physical items, excluding digital downloads, templates, courses, or services. The cost of returning the product will be the responsibility of the client unless otherwise agreed.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 14 days, minus any applicable deductions for damage or non-compliance with return conditions.

Please contact us at [contact email] before returning any product to obtain proper return instructions and authorization.

Exceptions: Personalized, customized, or printed items that have been specifically designed or approved by the client are non-returnable unless they arrive damaged or defective.

Last Updated 05/11/2024